HRsmart takes a three-pronged approach to implementing services beginning with the deployment of the product. We then go through a step-by-step process working closely with clients to uncover unique needs for configurability, evaluate best practices and ensure the right decision support tools are in place for an effective product launch.

During the implementation process, HRsmart provides consulting support to assist in organizational readiness in such areas as change management, process definition, workflow creation and compliance.

Once the solution has “gone live” within the organization, each client is assigned a dedicated client services account manager to ensure the clients’ needs are met. HRsmart Client Services is highly touted and our dedication to clients is reflected in client retention rate of more than 95 percent.